Like some of our clients, you may find yourself in an area under-serviced by telecommunications providers. To put it less mildly, your local phone company could be terrible. Your internet company could be ever worse. Are they the same? Now that is the worst.
Take one of our clients. Uniformly, the local tcomm is considered poor, a Baby Bell where no competition developed. Businesses have no choice but to use their service because they have been led to believe there are no alternatives. When a business gets the nerve to switch, they quickly find a lack of rate agreement means they have to part with their decades old phone number if they want to change. This is a brutal choice: give up your telephony identity or continue to pay too much for lackluster service.
This is a false dilemma.
We were able to work around these limitations, port their number, and set them up with Voice Over IP (VOIP). Forget the $35 per land line, $35 for a fax, bickering over overcharges, and add ons. What was a complicated, $500 phone bill suddenly cost less than $100 per month. A $400 per month savings, $4800 per year, or 80% savings. You can do the math, since there was no end in sight for them because they thought they had no choice.
As a small business, this is a pretty penny. As a larger business, you only have more to save. Companies can save thousands per month, not just hundreds. Of course, that terrible telecom provider tells its clients that they have VOIP solutions. For scaled operations they can save something, but since their VOIP solutions are inherently competing against their wired solutions, artificially high pricing is created to stabilize the bottom line.
And what uses wires? Phones. Faxes. Credit Card Machines. Burglary, Fire prevention, and other units. The most amazing aspect is by moving to a more current technology solution, most businesses not only reap the rewards of lower bills, but higher up-time and redundancy. The area in question suffers outages with major storms, but when is the last time your cell phone experienced an “outage.” If your LTE network drops, there is 4G, 3G, 2G (Edge, etc), and regular cellular. A fire alarm triggered through a cellular network will be heard!
We also believe in transparency, and passing along savings. Rather than charge a monthly rate, we set that client up with a locally resident box that completely managed the exchange. With that server in place, they did not need anything from anyone. Now you may not be capable of housing a local server, and there are options for remote servers and other solutions. This was the solution that worked for them, and saved them from being overcharged for a simple service and headaches.
For whom would we recommend this elegant solution? Some form of it is for everyone of course. This said, small businesses that use a number of lines, e.g. real estate groups, sales-based offices, shared office spaces, insurance groups, professional services offices (lawyers, accountants, doctors, dentists), and retail stores have the most to save.
Just remember, you always have a choice!